Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only could you find a decrease to your heating and cooling costs, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and custom-made for your home, meaning no two projects are identical. Our wide range of products make it hard to discuss pricing without first understanding your needs, wants and the project results you envision. Due to this nature, we find it mutually beneficially to send out a Pella sales representative who will provide you with a quoted project price after seeing the project site itself. To speed up the quoting procedure, your Pella® sales representative is equipped with a computer and a portable printer so that they can give you all the quote information you’ll need—once the sales representative has been given the opportunity to consider the requirements of the task and brings them to life with your vision.
 
In addition to offering a wide range of high-quality products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, providing you with a chance to make the upgrades you want to while building great value into your Denver area home all the while.


What should I use to clean my glass windows?

We recommend that you clean them with a prepackaged vinegar-based cleaning mix or use an ammonia free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they could leave streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella doors and windows. They are required to complete a thorough set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty standards. We find the best Denver-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our staff is made up of professionals whose expertise is in selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your renovation will have the knowledge of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are numerous reasons why Denver homeowners select Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. Each of our high quality windows and doors are made with care and serviced by Pella’s unique Direct Sales Network. Unlike many of our competitors who sell exclusively through lumberyards or big box stores, Pella has dedicated replacement window and doors showrooms across the United States and Canada. This unique way of conducting business gives the homeowners in Denver a warm, personal experience with the backing of a local to Denver, Pella-certified team. Whether you are contemplating the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Denver, we know that buying replacement windows and doors is an important commitment. Because of that fact, it is critical to ensure that all the questions you have about Pella’s materials, diverse product lines and construction are answered.  In order to accomplish this, we ask that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Denver’s in-home consultation is a very important step to ensure client satisfaction and the right window or door products are chosen for your Denver home and budget. As such, it is best that this visit is organized when all decision-makers (typically both homeowners) are able to join. Our aspiration is to provide you the best replacement windows and doors possible.

We recommend that you budget up to two hours for this visit. Among the many topics we will review with you would be:

· What materials (vinyl, wood or fiberglass) are ideal for your Denver home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.